Order Confirmation
All orders will receive a phone and/or e-mail confirmation to assure that your order has been placed. Confirmation usually takes within 24 hours of ordered placed. If you do not receive verification from us within this time, please email us at info@kayaksailor.com or call us at 541-716-6262.

Order Cancellation Policy
All orders are automatically uploaded to our secure merchant processor which incurs fees. Orders can be canceled anytime. If you cancel your order BEFORE it has been shipped, you will not be assessed any cancellation fee. If you cancel your order AFTER it has been shipped, KUVIA LLC has the option to charge the customer a 10% restocking and processing fee plus any shipping charges incurred by KUVIA LLC.

Return Policy
We stand behind our product. If it does not meet your needs, return it to us, unused with its original packaging within 30 days for exchange or refund. Please follow these steps to complete a Return Request

Call our Customer Service Department at 541.716.6262 or e-mail us at info@kayaksailor.com to obtain a Return Authorization Number (RAN) and mailing address to return the package.

The RAN number must be clearly labeled on the outside of the package, or it will be refused.

Write your reason for returning the product and the RAN on the sales receipt or a copy of the sales receipt.

Mail back the remaining product PROMPTLY. Packages with RAN numbers which are NOT received within10 business days after issue are void and will NOT be honored. Returns that do not include the RAN or are received at the improper address will be returned to the sender at the sender's expense.

Tax and Duty
The tax/duty assessment is entirely up to your host country and will be the customer's responsibility if any is applied.

International Customs often requires duties and taxes. Customs clearance fees may be incurred based on these duties. These levies are not included in the shipping and handling fees we charge and are the responsibility of the receiver.

IMPORTANT: Refund is not allowed for packages that are not delivered due to the refusal of the recipient to pay the applied tax/duty.

Warranty Policy
KUVIA LLC warrants this product to be free from major defects in material or workmanship to the original purchaser for a period of ninety (90) days from the date of purchase. This warranty is subject to the following limitations:

The warranty is valid only when this product is used for normal recreational activities, and does not cover products used in rental or teaching operations. KUVIA LLC will make the final warranty determination, which may require photos and/or inspection of the equipment which clearly show the defect(s). If necessary, this information must be sent to KUVIA LLC postage prepaid. Product can be returned only if a return authorization number (RAN) is given in advance by KUVIA LLC. The RAN number must be clearly labeled on the outside of the package, or it will be refused. If a product is deemed to be defective by KUVIA LLC, the warranty covers the repair or replacement of the defective product only. KUVIA LLC will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this product. This warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including, but not limited to, sail punctures, rigging modifications, damage due to excessive sun exposure, or damage caused by improper handling, transport and storage, damage caused by use in waves or shore break, or anything other than defects in material and workmanship. This warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment. The warranty for any repaired or replacement equipment is good from the date of the original purchase only. The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and legible. There are no warranties expressed or implied, which extend beyond the warranty specified herein.